UXjam

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Jury duty summons have a habit of arriving at my Philly house after people move out…and one came for me today apparently. Since this has happened before, we know that you have to contact them to tell them you’ve moved out of the area. There’s supposedly a form online that should allow you to do this, but it’s always “unavailable” (we ran into this a few months ago with another roommate). Thus, the only way to respond is to have the folks in the house now (my old roommates) mail the form to me in Boston so I can fill it out and sign it, circling “NO” where asks if I’m currently a resident of Philadelphia, and send it all the way back. Seems a little silly, because if my roommates no longer lived there then I wouldn’t know about it at all and they would have no idea if I was just ditching jury duty or if I’d moved away. Right? So what’s the point of me responding?
Also, my mail is supposed to be forwarded as of August 10th, according to the email confirmation of the request I put in 10 days prior…and according to the snail mail confirmation I got today both in Boston and in Philly. The Philly notice makes sense as a security measure to make sure someone isn’t hijacking my mail. But the Boston notice was just frustrating considering it said my mail started forwarding August 10th (which it apparently didn’t), and it said to call a number if the address listed was incorrect. But if the address was incorrect, how would I have gotten the notice and known to call to tell them it was incorrect…?!
I was excited to see USPS’s recent site redesign and how easy it was to request mail hold/forwarding…but now I’m just confused…
</rant>
PS: Philadelphia Courts, the z-index of your nav must be something really high…at least higher than your overlay background, because it totally pokes through. I’d like to see that fixed…but really that form should be a higher priority :)
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Jury duty summons have a habit of arriving at my Philly house after people move out…and one came for me today apparently. Since this has happened before, we know that you have to contact them to tell them you’ve moved out of the area. There’s supposedly a form online that should allow you to do this, but it’s always “unavailable” (we ran into this a few months ago with another roommate). Thus, the only way to respond is to have the folks in the house now (my old roommates) mail the form to me in Boston so I can fill it out and sign it, circling “NO” where asks if I’m currently a resident of Philadelphia, and send it all the way back. Seems a little silly, because if my roommates no longer lived there then I wouldn’t know about it at all and they would have no idea if I was just ditching jury duty or if I’d moved away. Right? So what’s the point of me responding?

Also, my mail is supposed to be forwarded as of August 10th, according to the email confirmation of the request I put in 10 days prior…and according to the snail mail confirmation I got today both in Boston and in Philly. The Philly notice makes sense as a security measure to make sure someone isn’t hijacking my mail. But the Boston notice was just frustrating considering it said my mail started forwarding August 10th (which it apparently didn’t), and it said to call a number if the address listed was incorrect. But if the address was incorrect, how would I have gotten the notice and known to call to tell them it was incorrect…?!

I was excited to see USPS’s recent site redesign and how easy it was to request mail hold/forwarding…but now I’m just confused…

</rant>

PS: Philadelphia Courts, the z-index of your nav must be something really high…at least higher than your overlay background, because it totally pokes through. I’d like to see that fixed…but really that form should be a higher priority :)

    • #government
    • #inefficiency
    • #snail mail
    • #rants
  • 9 months ago
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Hey, I'm Jamie Thomson, lover of all things UX / IA / IxD / HCI. I live in Cambridge, MA, and work in Boston with the wonderful folks of Mad*Pow. Ramblings here represent my views alone.

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